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Print Production Associate (Los Angeles)
Ref No.: 17-00664
Location: Los Angeles, California
Position Type:Full Time/Contract
Start Date / End Date: 02/27/2017 to 02/28/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Print Production Associate to join our team working onsite at our client's office located in Los Angeles, CA.

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Job Title: Print Production Associate
Work Location: Los Angeles, CA
Duration: Long-term contract
Education/Experience Required: High school diploma

Job Description & Responsibilities:
  • Perform basic copying, faxing, printing and scanning functions
  • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications
  • Pro-actively manage consumables and supplies using the Days Of Supply calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform basic equipment problem diagnosis
  • Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Perform Data Entry for activity and asset tracking
  • Provide on-going end user training on equipment
  • Point of contact for equipment removal and delivery
  • Contact service as required (Client and 3rd party)
  • Utilize Client web-based applications as required
  • Driving (if required for duties)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions
  • Manage and maintain on-site parts inventory using PM4 Ensure SLAs are adhered to per SOW
  • Physical device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
  • Monitor/apply current patches
  • Non-Client device management as required
  • Perform remote device monitoring and remote solve (Client Device Management)
  • Identify and promote Client Office Solutions
Skills & Qualifications:
  • Knowledge of the legal process 1-2 years relevant experience resolving customer and equipment printing issues
  • Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt.)
  • Demonstrate ability to utilize competitive product and network management tools as required
  • Able to demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
  • Able to demonstrate ability to perform mail merges
  • Able to demonstrate intermediate knowledge of MS Word or equivalent:
    • Insert images; Create/manage tables and columns; Edit headers/footers; Create forms; Create/manage multiple sections
  • Able to demonstrate intermediate knowledge of MS Excel or equivalent:
    • Navigate multiple worksheets within a workbook ;create charts/graphs; use basic math functions; create basic formulae
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent:
    • Open and create basic presentations, open saved, print using different options
  • Able to demonstrate Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • Able to demonstrate ability to recognize PC to printer connectivity
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to demonstrate functional knowledge of MAC when required by client
For more information or to view other opportunities, visit us at

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