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Customer Care Specialist (Concord, NH)
Ref No.: 17-00630
Location: Concord, New Hampshire
Position Type:Full Time/Contract
Start Date / End Date: 02/20/2017 to 06/30/2017
Paladin Consulting is currently hiring ­­­­­­­­­­­­­­­­­Customer Care Specialists to join our team working onsite at our client's office located in Concord, NH.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Care Specialist
Work Location: Concord, NH
Duration: Long-term contract

Job Description & Responsibilities:
  • Using a computerized system, responds to customer inquiries in a call center environment.
  • May perform one or more of the following:
  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries and logs customer calls. This person will be dealing with providers that are in the medical space.
  • Communicates appropriate options for resolution in a timely manner, solutions oriented.
  • Informs customers about services available, assesses customer needs and educates caller.
  • A team player that: works hard, adheres to call center policies/ procedures & dept. rules and is flexible to change.
  • All other duties as assigned.
Skills & Qualifications:
  • Medicare/Medicaid Experience PREFERRED but not mandatory
  • Previous call center experience required! (up to 1 yr plus exp.)
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!